Do you offer home visits and demos?
We offer free home demonstrations throughout mainland Scotland for powered products (including mobility scooters, powerchairs and electric rise and recliners).  Find out more and hear from customers who have received a home demonstration.
Do you hire out equipment i.e. wheelchairs or scooters for short term use?
Yes, we do!  We have a selection of manual wheelchairs and mobility scooters available to hire daily or weekly.  For safety reasons, we can’t hire powerchairs, sorry.  You can find out more information about our rental service, head to our Buy or Hire web page.
I am the manager of a nursing home and need several of the same products. Do you sell products in bulk with discounts?
Yes, we have done this previously for various care/nursing homes and other organizations. We would be more than happy to provide a quotation.  Get in touch with via our Contact Us page.
Do you offer delivery and if so what are the costs involved?
Home delivery is completely free for orders over £90 and on powered products, including rise and recline chairs, beds, scooters and powerchairs. Offshore orders (including the Scottish Highlands and islands) will incur extra delivery charges which the purchaser will be notified of and required to pay in full before an order is dispatched.  For more information use our Contact Us page to ask any questions.
How long does delivery take?
Usually you’ll receive your order between three to five working days, but some deliveries can take up to 14 days depending on the product you purchase and where you live in the UK.  Our friendly mobility advisors are happy to help if you’d like to find out the progress of an order you’ve placed.  Head to the Contact Us page to get in touch.
Where do you deliver?
We can deliver to anywhere in the United Kingdom. Please see our Terms & Conditions page for details of our delivery charges.
Can you tell me if you have a printed catalogue/brochure that you can send out?
Yes, we do.  You can request a brochure online and we’ll be happy to send you your own copy or you can also view a digital version online.
Do you offer financing on your products?
Yes, we offer a range of finance options from our carefully selected finance partners. Find out more on our finance to help you plan page.
Our local MS centre has told us that there is a grant scheme available. Do you know anything about this?
Yes, the MS Society can provide grants towards the cost of items that you may need as a result of your MS if there are no health or social services funding available to you. If you have more than £16,000 in saving then, unfortunately, no grant will be available. If you have more than £8,000 in savings, the MS Society will ask you to make a contribution. Other terms and conditions may apply. For further information, you can contact the MS Society Grants Department in Scotland on 0131 335 4050 or find out more on their website.
How much of my DLA can go on products?
It depends on the scooter or power as the costs vary per product.
Do you buy used products to sell on?
No, we tend not to buy second hand products. We sell mainly new although we may accept the occasional trade in depending on the condition of the scooter/powered wheelchair.
What are your opening hours?
We are open Monday-Wednesday, Friday and Saturday from 9am-5pm, Thursdays from 9am-6pm and Sundays from 10am-4pm
Do you offer repairs and maintenance?
Yes, we can offer a repair and maintenance service for scooters, powerchairs and manual wheelchairs. If your scooter is being repaired with us, where possible, we’ll provide you with a courtesy scooter so you can keep your independence.

Mobility Solutions is a trading name of the Allied Vehicles Group (Limited Company).

Mobility Solutions

230 Balmore Road

G22 6LJ

0141 336 3211

info@mobilitysolutions.co.uk

VAT No: GB 62 1343 73

 

Customer Complaints

Where a complaint does not relate to a financial service, and cannot be resolved after you have contacted us, then you may refer the dispute to the following Alternative Dispute Resolution (ADR) service: The National Conciliation Service (NCS). Click here to visit the NCS website.