faq

How often does my scooter need to be charged?
This depends on various factors including the type of scooter, the weight of the user, the length of your journey and the type of terrain for example pavements, hills, gravel surfaces etc. Manufacturers give an estimate of the range the scooter will travel before it needs charged, under average operating conditions. We would advise however that you follow the charging guide noted in the maintenance section.
Where do I store my scooter?
Scooters should be stored in a dry, safe place where the scooter is easily accessible but protected from theft or damage from the elements. If you have space, storing the scooter in your home is the ideal option. Alternatively a garden shed or garage/outbuilding would also be suitable. We would not advise simply leaving the scooter outdoors with a waterproof cover, especially in the winter months.
How often do mobility scooters need serviced?
Servicing is not compulsory but is recommended every year to keep your scooter in great working order. Mobility Solutions offers scooter servicing at competitive prices.
How heavy are mobility scooters?
The weight depends on the type of scooter. Boot scooters are designed to be lightweight and easy to transport whereas larger models are more robust and tend to be a lot heavier.
Are they easy to use?
Each mobility scooter is slightly different but they are designed to be user-friendly. Trying out different scooters will give you an understanding of which model suits you best.
Can I take my scooter on public transport?

Bus

Increasingly operators are making buses more accessible with low floors and designated spaces for wheelchair users which could be used for storing your scooter. However it’s always advisable to check with your local operator that your scooter is suitable for taking onboard before travelling.

Train

Train stations are becoming more and more accessible with the addition of ramps and lifts. Many rail services will arrange for a member of staff to assist you getting on and off the train with your scooter providing you contact them at least 24 hours prior to your journey. It’s advisable to check with your local rail company before travelling.

Taxi

Many taxis are now wheelchair accessible, especially in larger cities. Depending on the size of your scooter, you may be able to take it with you when travelling by taxi. It’s important to note that some taxis are more accessible than others; good examples of accessible taxis include the Peugeot E7 and Peugeot Premier.

Can I take my scooter on an aircraft?
Many airlines will allow you to check in a small boot scooter and store it in the hold luggage. This depends on the airline so it’s advisable to check before you book your journey.
What happens if it breaks down?
It’s important to think about where you buy your mobility scooter from. If you buy online you may struggle to get it repaired quickly in comparison to buying from a reputable store. Mobility Solutions offers ongoing support and should you have any issues with your scooter, we provide an in store or call out maintenance service to get your scooter back up and running as quickly as possible.
What warranty/guarantee comes with mobility scooters?
Each manufacturer offers different warranties/guarantees. All mobility scooters offered by Mobility Solutions come from top brand names and offer at least 12 months guarantee.
Is there a maximum user weight for scooters?
The maximum user weight for mobility scooters varies depending on the type of scooter. Smaller scooters generally have a limit of around 20st/127kg, whereas larger models can go up to a maximum weight of 39st/248kg.
Do I need insurance for taking my scooter on the road?
Unlike a car there’s no requirement for insurance on the road but it’s recommended for your own peace of mind. Mobility Solutions advisors would be happy to provide information on companies that offer this service.