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Mobility Solutions Returns Policy
Here at Mobility Solutions we believe in providing a quality service and that includes customers who would like to return a product.
Whilst we do everything to ensure that a customers needs are met when choosing a product, we also want to ensure if customers are later unhappy with their purchase for any reason that items can be returned to us. We are therefore happy to provide a full refund providing the item is returned to us within 7 days of the original purchase, in its original packaging and in an unused “as new” condition. A receipt must be presented for a refund to be obtained.
If you have purchased your item over the phone or internet then in accordance with Distance Selling Regulations, Mobility Solutions customers are entitled to a 7 day “cooling off” period from the date of delivery, during which time orders can be returned to us. All we ask is that you contact us so we are aware that you wish to return the item. Returns can be made in-store and we can provide you with our return address. The returned product(s) should arrive complete, undamaged, unused and in their original packaging.
For reasons of hygiene and cross infection, our returns policy does not extend to the following products if opened and/or the product has been used:
• Rise & Recline chairs
• Mattresses and pillows
• Incontinence products
• Bathroom & toilet aids such as urinals, commodes, raised toilet seats, shower stools etc.
Mobility Solutions reserves the right to charge for repair or replacement and to refuse any products not returned in their original unused condition, including packaging.
Unfortunately we are unable to offer exchanges or refunds if the items have been specially made to order, customised, personalised or altered to suit a specific individual.
Your statutory rights are not affected.