At Mobility Solutions, we care about our customers and we’re committed to providing not just top-quality products and services but helpful advice from our expert mobility advisors. We spoke to mobility advisor, Callum, who’s been part of the team for five years now.
Callum, tell us a little about you and what your role is with Mobility Solutions?
Originally my role started off as a Saturday job while I was at university, but I’ve since moved up to full-time hours. I’m a mobility advisor but I also get to do a bit of everything which definitely keeps things interesting! Often, I’ll head out with the delivery team taking newly bought products and making sure the customer is happy using their new product. From time to time, you’ll also find me putting through sales in the store and answering phones.
Which part of the job do you find most rewarding?
I really enjoy getting to know and helping our customers, so the best part of the job is the difference we make to people’s lives. There are sometimes people who come to us wanting their independence back, some who haven’t been able to get out of the house in over a year. It’s always rewarding being able to help them become mobile again. It’s also one of the reasons why our free home demonstrations are so important for customers. For the people who are housebound, coming to them and bringing a selection of products that has the potential to change their life is amazing to be a part of.
Any memorable moments?
My colleagues and I have definitely been challenged during home demonstrations and deliveries! Alongside powered mobility products and daily living aids, Mobility Solutions supply a wide range of furniture, like adjustable beds and rise and recliner chairs. Some of the larger items can be tricky to get into customers’ houses and there are plenty of occasions where I’ve had to think outside the box! Luckily, the customers are always grateful for your help so it’s worth it!
There’s a lot of mobility products on the market, do you have any advice for customers who are looking for a mobility product but maybe don’t know where to start?
You can quickly get overwhelmed with the choice on offer, especially online, so it’s always a good idea to speak to a specialist – at Mobility Solutions even if you’re not near a store you can call us and we can chat through all of your needs. If you’re looking at a powered mobility product, our no-obligation home demonstrations mean you can try out the product in and around your home to find out if it suits your needs. Most of all though, don’t be afraid to ask for help and advice – it’s what we’re here for!