There have been celebrations at Mobility Solutions after the store were the winners of TGA Mobility’s prestigious Dealer of the Quarter award for the end of 2019. The accolade recognised not only the success of the business over the past year but also the great achievement of gaining a 100% customer satisfaction result earlier this year. The award has certainly put a spring the steps of manager Kieron and the whole team!
“Our whole team takes pride in bending over backwards for customers wherever they live”
A Winning Team
UK-based TGA Mobility has been supplying Mobility Solutions with a wide range of innovative and high-quality mobility products for a number of years. Together, they share the same aim of providing quality products with fantastic customer support to make a difference in customers’ lives. Their wide range of award-winning products including the Strongback wheelchair and the robust Breeze mobility scooter have become firm favourites with customers. In particular, the Minimo Plus, a compact folding scooter has been a hit with shoppers and has amassed accolades including a highly respected BHTA Independent Living Design Award.
Caring for Customers
It isn’t just the great range of products from carefully chosen and trusted suppliers like TGA that has set Mobility Solutions apart from other mobility retailers. Kieron and the team are committed to supporting each and every customer who comes into a Mobility Solutions store. Alongside a dedicated team of expert mobility advisors on hand to make sure customers are matched to the right product, a dedicated aftercare team is ready to support customers after the sale has gone through. The team of highly skilled technicians can carry out any servicing or maintenance on mobility products. Their top-class customer care has certainly made an impact, with the team receiving a 100% score in a recent customer satisfaction survey.
Not only that, but should anything go wrong with your scooter, the Mobility Solutions aftercare team are committed to helping you stay independent. From the technician team who travel far and wide to collect scooters for repair, to delivering free of charge courtesy scooters while the customers’ product is getting fixed, customer care is always Mobility Solutions’ mission. As the general manager, Kieron explains more;
“Our free product loan service is vital when scooters are in for servicing or repairs. We understand the importance of maintaining freedom.”
New Year, New Store!
Fresh from their win, the team are looking forward to delighting their customers throughout 2020. Hopefully, they’ll also be getting to know more when a planned new store in East Kilbride opens in the coming months. For Kieron, his aim is ensuring every customer gets a full package of care. He concludes;
“When you buy a mobility scooter from us you are not just buying a product, you are receiving a complete package of support from initial assessment through to dedicated aftercare. Our whole team takes pride in bending over backwards for customers wherever they live, even in remote islands around Scotland.”