Aftercare Support
Our aftercare support service is here to support you from product delivery through to servicing and repairs. You can trust us to offer ongoing product support, warranty cover, repairs, service and maintenance, as required.
We will deliver your new mobility product, including powerchairs, scooters, beds and chairs free of charge and will make the process as seamless as possible. Here’s what you can expect from our service:
Delivery:
With a combination of our dedicated team and trusted 3rd party support infrastructure, we will ensure your mobility product reaches your doorstep safely and on time. We understand the importance of prompt delivery, and we’ll keep you informed about the expected arrival.
Set-Up:
We don’t want you to worry about assembling your new product. Our experts will be there to set it up for you, run through the operating process and give you a demonstration to ensure you are comfortable using your new mobility product. They’ll make sure everything is in working order, and you’ll be ready to use it without any hassle.
Packaging Removal:
We also believe in leaving your space clutter-free. Our team will take away all the packaging materials, so you don’t have to deal with the cardboard boxes, foam or other material.
Continuous Mobility Support
At Mobility Solutions, our customer support team is always on hand to help address any operating or technical queries you may have. What’s more, we even offer a courtesy replacement service on larger items, like scooters and powerchairs.
If you have an insurance policy for the mobility product in question, Mobility Solutions will offer, where possible, a courtesy product to ensure continuous mobility for you, even in the unlikely event that you experience an unexpected breakdown. Now that’s something you certainly don’t get everywhere!
or 0141 336 1796
Warranty
When you make a powered product purchase, you’ll benefit from our aftercare service which includes a 12-month at-home manufacturer’s warranty and our ongoing service and support.
You’ll receive a contact number to use in the event of a warranty claim. Full details of this will be given at the time of purchase and our support team will visit you at home to undertake any necessary repairs covered under the warranty guarantee. Note, damage, wear and tear or misuse are not covered under the warranty guarantee and are chargeable.
After the 12 months at-home warranty has expired, Mobility Solutions are still dedicated to supporting you with any other issues that may arise during the life span of your product. Please do contact us and we can support you. Callout, labour and parts (if applicable) are chargeable.
Under this warranty you’ll be allowed three callouts free of charge within 12 months, please note that after that fees may apply.
Returns
Our returns’ policy will give you peace of mind, so if you find the product is not suitable then we can accept it back within 30 days if it is in new working order and undamaged. We can then help you find an alternative product.
Please note that any item that is made to measure or customized in any way is not returnable as the product has been made to order for you and you alone.
At Mobility Solutions, we aim to make your experience as smooth and enjoyable as possible. If you have any specific instructions or preferences regarding the delivery and set-up, please let us know, and we’ll do our best to accommodate your needs, improve your mobility and enhance your quality of life.
Require Aftercare Support?
If you have any questions or concerns, feel free to contact our customer support team. Thank you for choosing Mobility Solutions.
or 0141 336 1796
