Terms & Conditions
Mobility Solutions and Allied Mobility are trading names of Allied Vehicles Limited, who are Authorised and Regulated by the Financial Conduct Authority. We will only offer products from a limited number of suppliers. You can ask us for a list of the suppliers who provide our finance and insurance products. All the products we offer are optional.
We are a Credit Broker and not an Independent Financial Adviser. We do not charge a fee for our services but may receive payment from a lender we introduce you to who assists with your purchase.
Any reference to Mobility Solutions or Allied Mobility also relates to Allied Vehicles and vice versa. Allied Vehicles Ltd. makes no representations, warranties or undertakings about:
- (i) the content of this website including, without limitation, the quality, accuracy or completeness of such content;
- (ii) the accuracy, completeness or suitability for any purpose of the goods or services referred to on this site;
- (iii) the content of any other website referred to or accessible through this site (‘third party sites’). Allied Vehicles Ltd does not endorse or approve the content of or any goods or services available from any third party sites.
Information received via this website should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
No liability or responsibility is accepted by Allied Vehicles Ltd for any loss or damage occasioned to or suffered by any company or person as a result of the information contained on this site, nor is any liability or responsibility accepted by Allied Vehicles Ltd for any loss or damage occasioned to or suffered by any company or person acting or refraining from acting as a result of the contents of this site.
0800 916 0051
© Allied Vehicles Limited 2004-2018
The content of this site is the copyright of Allied Vehicles Ltd except where stated otherwise. All rights are reserved. This site may be viewed and downloaded to a computer for personal viewing for private purposes. Without the permission of Allied Vehicles Ltd you must not print copies of, replicate, copy or alter the contents of this site other than for non-commercial purposes.
E-Commerce Terms & Conditions
1.1 “The Dealer”, the person designed overleaf who is the vendor of the goods to the customer.
1.2 ”The Customer”, the person designed overleaf, contracting for goods and services to be supplied by the Dealer.
1.3 “ Consumer”, a Customer, being an individual who, for the purposes of the purchase, is acting wholly or mainly outside of their trade, business, craft or profession.
1.4 ”Goods” means all items as defined, or other things to be sold by the Dealer to the Customer.
2. Whole Contract
These terms shall represent the whole contract between the Dealer and the Customer. They may be varied only by written agreement between the parties.
The singular shall include the plural and the male shall include the female or business entity as may be appropriate.
In the event of any one or more of these terms and conditions being declared unenforceable, the remaining terms and conditions shall nonetheless remain in full force and effect.
5. Written Confirmation
Any order offered by the Customer is Subject to acceptance and confirmation in writing by the Dealer.
Any variation agreed between the Dealer and the Customer regarding the Goods to be supplied shall be deemed to be an amendment to this Contract and shall not constitute a new contract.
7.1 Age restrictions
We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.
We only accept orders from and despatch orders to addresses in Mainland UK, Northern Ireland, Republic of Ireland, Scottish Isles, Isle of Man, Isle of Wight, Jersey and Guernsey.
7.3 Placing an order
It is your responsibility to check that your order is accurate before submitting it to us.
Occasionally we may make goods or services available for pre-order. If you place a pre-order, we will take payment. If we are, for any reason, unable to supply the order to you, for example, if our supplier is unable to supply us or if the goods/services are not suitable for you, we will notify you and offer you an alternative. If the alternative is not acceptable then we will refund the full amount paid.
7.5 Confirmation of Order
When we receive an order from you, we will confirm that we have received the order by sending an email to the address provided by you. Your order is an offer to purchase an item and will not be binding on us until the earlier of us sending you an email to confirm that we have dispatched that item to you or you are receiving the item. For certain products, we may need to call you to confirm requirements and can only do so if telephone details entered at checkout are correct.
8. Accuracy of Information
We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.
9. VAT Relief
If you purchase an item for your personal use and you are chronically sick or disabled, are a registered charity or you are making the purchase on behalf of an individual who is chronically sick or disabled for their personal use, you may be entitled to purchase the item without having to pay VAT. You will be required to make a declaration to confirm that the VAT relief status applies. It is your responsibility to give accurate information and to not make a false declaration.
All prices on this website are in pounds sterling. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing at our despatch centre. If you believe you have been charged the incorrect price, you should contact us and we will refund any overpayment.
Items will usually be delivered within 14 working days. Where a Mobility Technician is needed to install an item, it will usually be delivered within 14 working days. Note it is your responsibility to ensure clear access for delivery and installation of these items and we will not be liable for any damage caused by inadequate access. Delivery timescales are estimates only unless you have paid for a ‘Next Day Delivery’ or other premium delivery service (where this is available). If you do not receive your order within 15 days of us confirming your order (or the next day if you have paid for a ‘Next Day Delivery’ or other premium delivery service) you should notify us and we will investigate why you have not received your delivery.
If your item is being delivered using our courier delivery service please note that items will only be delivered to the building’s main access door. It is your responsibility to ensure there is clear access for delivery of your item/s and we will not be liable for delayed deliveries due to inadequate access. Offshore orders (inc. Scottish highlands and islands) are likely to incur extra delivery charges which the purchaser will be notified of and required to pay in full before an order is dispatched.
12. Warranty Cover and Deliveries (Powered Products)
When you buy your powered product from Mobility Solutions, under the Manufactures warranty and included in the purchase cost for the first 12 months are the following –
• The product will be delivered by trained and ID badged technician.
• The product will be built/installed by the technician to the Manufacturer’s specifications.
• You will be offered a convenient delivery date and delivery window.
• A full demonstration will be offered by the technician to ensure you know how the product operates and you are comfortable using your new product.
• If you have purchased a rise and recline chair or bed, this will be installed in a room of your choice. (Removal of unwanted items ie. bed or chair is a chargeable service. This must be arranged prior to delivery and installation).
• The customer will be provided with a completed hand-over sheet and product manual for their reference.
• The customer will be given a contact number to call in the event you require a warranty claim.
• All packaging will be removed from your new purchase and recycled.
• You will be asked to complete a satisfaction survey to ensure you are 100% satisfied.
• The first year’s labour and call out cover allows a maximum of 3 callouts under the Manufacturer’s warranty.
• Faulty or defective parts are covered under the terms and conditions of the Manufacturer’s warranty.
• After the first 12 months, call out, labour and parts fees will apply.
• If a fault is deemed to be user error ie. scooter not being charged, charger still plugged into scooter, scooter in neutral, the customer will be liable for a callout fee plus labour costs.
Note: Warranty cover and delivery policies exclude the United Kingdom’s islands and Scotland’s Highlands, contact us for further details.
13. Loss or Damage
The Dealer shall be responsible for the loss of or damage to any item or its contents only if caused by negligence of the Dealer or its employees.
14. Notification of Errors
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately. We will then investigate and take appropriate action to resolve.
15. Payment and Refunds
In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, packing, postage and delivery charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway and/or to the card originally used for payment.
We reserve the right to change the specification of items which are required to conform to any applicable standards or European Union requirements. We try to have sufficient stocks of goods to meet demand but occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available we will contact you to offer a substitute, replacement or refund.
17. Cancellation Rights and Returns
We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy HERE.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your notification to us of your intention to return the item(s). Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on returns.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non-faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.
Once we receive notice from you that you wish to cancel your order we will refund the purchase price for that item. You will have to pay the cost of returning the item to us. If the item was assembled by an engineer when delivered, the total amount refunded may be reduced to cover labour costs.
If you wish to cancel an item after the cooling off period, provided you return the item to us within 14 days of the end of the cooling off period and in a re-sellable condition we will refund the purchase price you paid for that item. We will not refund the packing and postage / delivery charge you paid to us for that item and you will have to pay the cost of returning the item to us.
18. Cancellation Policy
To return an item you wish to cancel you must follow the instructions on the Shipment Note included in the delivery. You may return the items to us by your own preferred method. However, if you require us to collect the item, the following charges will apply:
DETAILS OF ORDER PACKING, POSTAGE / DELIVERY CHARGE
Small items i.e. totalling up to 2kg in weight Please return via post. Collection service not available
Large items up to 25kg
Courier Collection Service £25.00
Extra large items over 25kg
Courier Collection Service
£85 per item, additional items will be subject to a £35.00 surcharge †
(England, Wales and Scotland)
(**all Bed collections for England, Wales and Scotland return is £120)
(Republic of Ireland, Isle of Man, Jersey and Guernsey, Isle of Wight)
* if you arrange a COURIER collection but there is nobody at the address who can hand over the delivery on the date agreed, you will be charged a re-collection charge of [£10.00]
† if you arrange Mobility Solutions to collect but there is nobody at the address who can hand over the delivery on the date agreed, you will be charged the full amount to reschedule this collection.
19. Retention of Title and Risk
Risk of damage to or loss of the Goods are at the risk of the Customer as soon as they are delivered into the physical possession of the Customer or their nominated representative.
20. Dispute Resolution/ Jurisdiction
In the event of a complaint or dispute of any kind our complaints handling procedure is available from us on request.