At Mobility Solutions we take immense pride in offering comprehensive aftercare support services tailored to meet the needs of our valued customers in the UK. Our commitment doesn’t just end with the sale of a product. Instead, it’s just the beginning of our journey to ensure our customers experience unparalleled aftercare service and support.
We understand that acquiring mobility aids is often just one piece of the puzzle. What truly matters is how those aids integrate into daily life and how well they continue to serve their users over time. As a result, our aftercare and support services are designed to offer seamless assistance. Ensuring peace of mind and continued independence for our customers.
Personalised Assistance
Our aftercare support service is designed to be as individualised as our customers’ needs. Whether it is product delivery, servicing or repairs, we are here to provide ongoing support. Backed by warranty cover and tailored maintenance plans.
- Efficient Delivery
Rest assured our dedicated team combined with our trusted third-party support network ensures your mobility product arrives promptly and safely at your doorstep. We’ll stay in touch, keeping you informed every step of the way.
- Expert Setup
Don’t worry about assembling your new product. Our skilled experts are on hand to set it up for you and they will even provide demonstrations to ensure you’re comfortable with its operation. We’ll ensure everything is in perfect working order before we leave, so you can start using your mobility product right away.
- Packaging Convenience
We believe in leaving your space clutter-free. Our team takes care of removing all packaging materials post-setup, so that you can focus on enjoying your new product without the hassle of dealing with cardboard boxes or foam.
Continuous Aftercare Support
Our customer support team is always ready to assist with any queries, operational or technical. Plus, for larger items like scooters and powerchairs, we offer a courtesy replacement service to ensure you maintain your mobility, even in unforeseen circumstances. Courtesy products are provided to customers on the Motability Scheme contract or to those with their own insurance.
Warranty Assurance
When you purchase a powered product from us, you’re covered by a 12-month at-home manufacturer’s warranty, coupled with ongoing service and support to keep you mobile and worry free.
Tailored Service
From the moment you purchase from Mobility Solutions, we are dedicated to ensuring your experience is seamless, supportive and hassle-free.
Contact us today to start your journey with Mobility Solutions.
