You’ve now leased a mobility scooter or powerchair on the Motability Scheme, and we’ve put together some key points to help you maintain the battery life, along with some useful numbers in case of a breakdown or accident.
Ensure That Your Product is Charged
- Lead Acid Batteries
These batteries should be charged for a minimum of 8 hours (12 hours if batteries are larger than 50Ah) every time they are used. Do not leave your product without charging it for more than 2 weeks if it’s been in use. Please note: the display on the product will not indicate loss of charge until driven so please do not rely on it for reference. You cannot overcharge lead acid batteries so it’s safe to leave them on charge. - Lithium Batteries
Lithium batteries should be charged until the charger indicates that the battery is full. Once fully charged, remove the charger. Avoid overcharging the battery or charging it in low temperatures e.g. outside or in a cold shed. Do not leave your battery on charge overnight.
If You Have Pneumatic Tyres, Ensure They Are Inflated to the Recommended Pressure Setting
If you allow your tyres to lose pressure you will notice a loss of performance both in steering and battery life. If you need a technician to inflate your tyres, please call us on 0800 587 9615 and we’ll be happy to help.
Your Product Will Receive an Annual Service
Our aftersales team will be in touch to book in your annual service when it is due.
Report Any Accidental Damage to Direct Line Mobility (DLM) on 0800 294 0790
If you have an accident, including if the product suffers water damage due to being outside or driven through heavy water, you must call the insurance company to raise a claim before we can action a repair.
If You Breakdown
Open the Motability Recovery App and click “Rescue Me” to send a message with your exact location. If you do not have the app, you can call Recovery on 0800 953 5000.
You Will Be Provided with a Courtesy Product
If your product needs to be brought into our workshop, we will provide you with a courtesy product within 48 hours (excluding weekends) of you reporting that you need a repair. We have a large courtesy fleet but cannot guarantee that it will be identical to your own product e.g. if you have a custom-made seat size or a unique product feature such as a folding mechanism, we can’t guarantee you will receive the same items on your courtesy product.
Terminating Your Contract
Your contract with the Motability Scheme is valid for 3 years (5 years on a complex custom powered wheelchair). Please note that if you need to end your contract due to a change in circumstances, you may be liable to pay a £250 cancellation fee to Motability.
Contact Motability Operations directly regarding terminations on 0300 456 4566.
End of Contract
Before the end of your mobility scooter or powerchair contract with the Motability Scheme, Mobility Solutions will be in touch to talk to you about either renewing your contract, looking at your next product or to book in a collection of your product if you are not renewing. We offer a range of new and used powerchairs to fit all WAV needs and budgets.
Call the number at the top of this page to speak to our expert advisors or contact us here, should you have any more questions about leasing a mobility scooter or powerchair on the Motability Scheme.
